After successful payment confirmation, our warehouse will be instructed to ship your package promptly. To determine the timeframe for tracking number issuance and estimated delivery duration, kindly refer to the designated tab below. Discover the efficient shipping process with Roid Ocean today!
Once your package is dispatched, we will promptly generate a tracking number for you. Rest assured, we will notify you via email and provide the tracking number. Stay updated on the status of your shipment with Roid Ocean's email notification system.
Please note that your tracking number will be activated within 3 days after we provide it to you. If the tracking number does not become active within this timeframe, please contact our customer support team by submitting a ticket. We will investigate the issue and provide you with the necessary assistance. Your satisfaction is important to us, and we are committed to resolving any tracking-related concerns promptly.
At Roid Ocean, we provide two delivery options for packages. The first option is standard air cargo, which offers reliable delivery at a standard timeframe. The second option is express delivery, which ensures faster shipping for those who require expedited service. When placing your order, you can conveniently check and select the delivery option that suits your needs. We strive to provide flexible and efficient delivery services to ensure your satisfaction.
The presence of multiple shipping fees in your shopping basket is due to the products being sourced from different warehouses. To avoid incurring additional delivery costs, we recommend selecting products from a single warehouse whenever possible. This will help consolidate the shipping and streamline the overall delivery process. We appreciate your understanding and cooperation in optimizing your shipping fees.
We offer delivery to a mailbox for most shipping options. However, please note that if you choose the express delivery option, delivery to a mailbox may not be available. We strive to provide convenient delivery options to accommodate your preferences. During the checkout process, you can review the available delivery options and select the one that best suits your needs.
Most of our brands offer shipping services that require a signature upon delivery. However, some warehouses may provide shipping options without a signature requirement. Please note that for shipments that do not require a signature, we cannot provide a reshipment guarantee. We value the security of your package and recommend selecting a shipping option that includes a signature for added peace of mind.
We take great care in packaging our orders to ensure the contents are not visible from the outside and do not create any sound. We utilize bubble wrap to provide additional protection and prevent any potential damages during transit. Please rest assured that we prioritize the stealth of both our clients and packages. Your privacy and satisfaction are of utmost importance to us at Roid Ocean.
When placing an order, you can refer to the product's flag to determine the location from which it will be shipped. Additionally, our system will provide you with the necessary information regarding the shipping origin during the order creation process. We strive to ensure transparency and provide you with accurate details about the shipment location of your order.
For international orders, there is a maximum weight limit of 500 grams per parcel. Therefore, if your order exceeds this weight limit, it will be divided into multiple parcels. This division ensures compliance with customs regulations and enhances the safety of the shipment. The second parcel will be shipped once the first parcel successfully clears customs. We prioritize the secure and efficient delivery of your order while adhering to international shipping guidelines.
